By putting in a request through Don Roque Cigar you are consenting to the terms beneath. We set these arrangements to guarantee that you are completely mindful of our discount and return techniques and methodology. These arrangements are relevant to homegrown (USA) nations.

A. 30 DAY RETURN POLICY

We have a 180-day merchandise exchange, and that implies you have 180 days in the wake of accepting your request to demand a return. To be qualified for a return, your thing should be in the very condition that you got it, unworn or unused, with labels, and in its unique bundling. You'll likewise require the receipt or evidence of procurement.


B. RETURN PROCESS

To start a return, you can contact us at hello@donroquecigar or call us at +1 786-604-4756. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


C. DAMAGED AND WRONG PRODUCTS OR ISSUES

If it's not too much trouble, investigate your request upon gathering and reach us right away assuming the thing is inadequate, harmed, or on the other hand assuming you get some unacceptable thing with the goal that we can assess the issue and make it right.

To return your item, you should contact our mail: hello@donroquecigar.com

Contingent upon where you reside, the time it might take for your traded item to contact you might shift.

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at hello@donroquecigar or call us at +1 786-604-4756.

E. RESTOCKING FEE

We don't charge a restocking expense on returns.

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund Tax & Shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.